Frequently Asked Questions
Is your facility safe? Our facility is gated, accessible with a personalized access code, is well lit and has cameras throughout. What items do you prohibit from being stored? Illegal substances, perishable or food items, explosives, paint, varnish, thinner, gasoline and/or any other highly flammable materials may not be stored at our facility under any circumstances.
What do I need to do in order to move in? We are currently offering an online move in option, can assist you by phone or you can visit the facility to utilize our 24 hour kiosk.
When is my due date? Each tenant's rent is due on the first of the month. To help remind our tenants of the due date, invoices are sent to the email on file prior to the due date. We do not mail invoices.
How can I pay? Payments can be made by debit/credit card or with your banking account information. Payments can be made through auto pay, the kiosk in the lobby or the online portal. If you need assistance setting up your online account, please call us and we will happily assist you.
Why should I choose Vault Self Storage instead of another facility? We strongly believe everyone should do their research prior to selecting the facility they wish to store with! While price is certainly important, you may want to consider things like security, reliability and accessibility as well! Just like with most things, you get what you pay for in the storage industry!
We conduct routine maintenance at all of our facilities along with daily inspections of the facilities, cameras and gate logs to ensure that our facilities are secure. Our facilities are well lit and have cameras throughout. All of our facilities are at ground level and offer asphalt for an easy move in and out. Our team members are proactive and responsive! When we receive customer feedback, we take it seriously and we are always looking for ways to improve the customer experience. Our prices are fair and competitive!
I measured the inside of my unit, why does it not equal the area advertised? (i.e. 10 x 10?) All of our units are measured from the outside of the unit and fall within the industry standard for measuring. Our unit sizing is approximate for this reason. We encourage those who are interested in renting with us to visit our model unit at the facility to help get a better idea of the sizing that will work best for them!
I moved out, why am I still being billed? We require written notice for all move outs. To allow our staff plenty of time to review your account, cancel any automatic payments, etc. we kindly ask that your notice be 7 days prior to move out. Please complete an Intent to Vacate Form which can be found in the top right of our website. Once we receive this form, we will check the unit and process the move out accordingly. Once the move out is processed, you will receive an email confirmation.
My rent is not that late, why am I locked out of the facility? If you are locked out of the facility, it is because there is a past due balance on your account. Keep in mind, if you have more than one unit, if you are past due on one unit, you will be locked out of all your units. Once payment is made your access will be granted again and if there is an over lock on your unit, it will be removed by our staff or you will be provided with instructions on how to remove it yourself.
Where can I dispose of my trash from my unit? There are no trash bins at our facilities. All trash must be taken with you or for bigger jobs, please consider using a trash removal service.
Can I leave my vehicle parked in front of my unit while I leave the facility for other errands? No, to allow plenty of room for other tenants to access their units and for the safety and security of all, vehicles may only be left in front of a unit while moving in or out or while you're in your unit.
Can I bring my pet with me? No. We love pets, but we treat our facilities with pest control that is unsafe for animals.
I am experiencing financial troubles, what do I do? Remain in contact with us and we will do our absolute best to work with you. Please keep in mind that according to the ORC, defaults can be scheduled at day 35 of delinquency and auctions at day 45. To avoid these drastic actions, try your best to avoid letting your delinquency get beyond 35 days.
I called during your office hours and got the voicemail, why? It is likely that if we missed your call, we were assisting other customers or on the facility grounds doing routine maintenance and inspections. We strongly encourage you to leave a voicemail and one of our team members will contact you as soon as they become available.
Who is responsible for snow removal at the facility and why is it icy? We work closely with our snow removal professionals to ensure that snow is removed in a timely and reasonable matter. However, please know that because the plows cannot get too close to the buildings, there will be snow pushed in front of drive up accessible units. We also do not salt in order to preserve the metal buildings. This may cause inconveniences for which we apologize for. We encourage you to plan your visits accordingly when there are extreme weather conditions.